Terms of Service

Welcome to Quick Breakdown Recovery. These Terms of Service ("Terms") govern your use of our vehicle recovery and breakdown services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By requesting our services, contacting us, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and Quick Breakdown Recovery.

We reserve the right to modify these Terms at any time. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

2. Services Provided

Quick Breakdown Recovery provides the following services:

• Vehicle recovery and towing services
• Roadside breakdown assistance and repairs
• Accident recovery services
• Vehicle lockout services
• Emergency fuel delivery
• Insurance recovery coordination
• 24/7 emergency response services

Our services are available within a 10-mile radius of Reading, UK. Services are provided 24 hours a day, 7 days a week, including bank holidays.

3. Service Requests and Booking

When you request our services, you agree to provide accurate and complete information about:

• Your location and contact details
• Vehicle make, model, and registration number
• Nature of the breakdown or issue
• Destination for vehicle recovery (if applicable)
• Insurance information (if making an insurance claim)

We will provide an estimated arrival time, but actual arrival times may vary due to traffic, weather conditions, or other factors beyond our control.

4. Pricing and Payment

Our pricing is based on several factors including:

• Distance traveled
• Type of vehicle
• Type of recovery required
• Time of day (standard rates apply 24/7)
• Additional services requested

Payment terms:

• We will provide a quote before commencing work
• Payment is due upon completion of service
• We accept cash, credit/debit cards, and bank transfers
• For insurance claims, we can arrange direct billing with your insurer
• All prices are in British Pounds (GBP) and include VAT where applicable

5. Customer Responsibilities

You are responsible for:

• Ensuring you have the legal right to authorize recovery of the vehicle
• Providing accurate information about the vehicle and location
• Being present or arranging authorized representation at the recovery location
• Removing personal belongings from the vehicle before recovery
• Ensuring the vehicle is accessible and safe for recovery
• Paying all charges as agreed
• Providing valid insurance information if making a claim
• Complying with all applicable laws and regulations

6. Vehicle Condition and Damage

We will exercise reasonable care in handling your vehicle. However:

• We are not responsible for pre-existing damage to your vehicle
• We will not be liable for damage caused by the breakdown itself
• We carry comprehensive insurance, but liability is limited to damage caused by our negligence
• You should inspect your vehicle upon delivery and report any new damage immediately
• We are not responsible for damage to vehicles that are unsafe to recover or in dangerous locations

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the value of the service provided
• We are not liable for indirect, consequential, or special damages
• We are not responsible for delays caused by circumstances beyond our control (traffic, weather, accidents, etc.)
• We are not liable for loss of use, loss of profits, or other economic losses
• Our liability for damage to vehicles is limited to our insurance coverage

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Cancellation and Refunds

Cancellation policy:

• You may cancel a service request before our vehicle arrives at no charge
• If you cancel after our vehicle has been dispatched, a cancellation fee may apply
• If you cancel after our vehicle arrives at the location, full charges may apply
• We reserve the right to cancel service if conditions are unsafe or if you fail to meet your obligations
• Refunds will be considered on a case-by-case basis for services not completed due to our error

9. Insurance Claims

If you are making an insurance claim:

• You must provide valid insurance policy details and claim reference
• We will coordinate directly with your insurance company
• You remain responsible for payment until your insurer confirms coverage
• If your insurer declines the claim, you are responsible for all charges
• We work with most major UK insurance providers

10. Prohibited Uses

You agree not to:

• Request services for vehicles you do not own or have authority to recover
• Use our services for illegal purposes
• Provide false or misleading information
• Interfere with or obstruct our recovery operations
• Refuse to pay for services rendered
• Harass, abuse, or threaten our staff or contractors
• Request recovery of vehicles containing illegal substances or items

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Quick Breakdown Recovery or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, accidents, traffic incidents, government actions, or other force majeure events.

13. Dispute Resolution

If you have a complaint or dispute:

• Please contact us first to attempt to resolve the issue
• We will investigate and respond to complaints within 14 days
• If we cannot resolve the dispute, you may refer it to an alternative dispute resolution provider
• These Terms are governed by English law and subject to the jurisdiction of English courts

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Quick Breakdown Recovery regarding the use of our services and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: